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FSFG Secret Shop
Secret Shop Form – Dine In
Secret Shopper Response Form (for dining in)
FSFG SECRET SHOPPER RESPONSE FORM
What restaurant did you visit?
(Required)
Please choose 1.
Pick a location
Calle Sol Latin Café & Cevicheria (Plaza Midwood)
Little Mama's Italian (SouthPark)
Little Mama's Italian (Rea Farms)
Mama Ricotta's
Midwood Smokehouse (Ballantyne, Charlotte)
Midwood Smokehouse (Birkdale, Huntersville)
Midwood Smokehouse (Central Ave, Charlotte)
Midwood Smokehouse (Cross Hill, Columbia)
Midwood Smokehouse (Park Road, Charlotte)
Midwood Smokehouse (Smoky Hollow, Raleigh)
Paco's Tacos & Tequila
Yafo Kitchen (Central Ave)
Yafo Kitchen (East Blvd)
Yafo Kitchen (SouthPark)
Calle Sol Latin Café & Cevicheria (SouthPark)
What day did you visit?
(Required)
MM slash DD slash YYYY
What time of day did you dine with us?
(Required)
Breakfast
Lunch
Dinner
What time did you arrive?
(Required)
Hours
:
Minutes
AM
PM
AM/PM
Bread & Tableside Service
Was oil brought to the table with your bread?
Yes
No
No, I asked for it to be brought to my table
Were you given cheese and pepper appetizer & entrées??
Yes
No
No, I asked for it to be brought to my table
RECEPTION
How were you greeted?
(Required)
Who greeted you first? Was it friendly? How long did it take for you to be greeted? Please be specific.
If there was a wait, did the time fall within the timeframe quoted to be seated?
(Required)
Sat before time quoted
Sat within time quoted
Sat after time quoted
Please describe the host staff's appearance
Please select the most accurate overall appearance of the staff.
Clean and well dressed
Wrinkled clothes
Stylish
Slovenly
Fast Casual
Please call the restaurant before dining with us and ask for hours of business and directions. Were your questions handled in a friendly and professional manner?
Yes
No
Other
Was the restaurant out of anything?
(Required)
If so, what?
Did the cashier or anyone else try and upsell you on adding a drink or an extra side, etc?
(Required)
If so, what was the upsell?
Was there a featured item that the staff mentioned or that you saw on display?
(Required)
If so, what was it?
Was the line moving efficiently?
On a scale of 1-5, where one is bumper to bumper traffic and five is easy breazy.
1
2
3
4
5
Were your menu questions answered in a friendly and knowledgeable manner?
Rate us on a scale of 1-5 where 1 is clueless and 5 is expert.
1
2
3
4
5
Other
Did the food appear to be fresh, appetizing and in good supply?
Rate us on a scale of 1-5 where 1 is looking meager and 5 is a veritable cornucopia
1
2
3
4
5
Other
Were you offered a sample to try of something you had a question about? If so, what? Did you like it?
How long did it take to get from the beginning of the line to the end?
Less than 3 minutes
Between 3 and 6 minutes
More than 6 minutes
Other
Some menu items take longer to prepare so we will bring those items to you after you have taken a seat in the dining room. Did this happen to you or any other guests? Was the process efficient?
Was our beverage station stocked and being maintained during your visit?
Yes
No
Other
Was it easy to find parking?
Yes
No
Other
Did staff uniforms and appearance look professional and well maintained?
Yes
No
Other
Did you see any hygiene issues amongst the staff?
Could include not washing hands, touching hair or face, not using gloves.
Yes
No
Other
Was our menu board easy to read and understand?
Use “other” to give us any feedback you think might help.
Yes
No
Other
Was payment an easy and pleasant experience?
Yes
No
Other
BAR
Did you sit at the bar or at a table?
Bar
Table
Did the bartenders seems friendly and sociable?
Was the bartender knowledgeable about drinks?
Did they talk about our beer selection? Craft cocktails? Could they answer your questions?
Was the server knowledgeable about drinks?
Did they talk about our beer selection? Craft cocktails? Could they answer your questions?
Was ordering food prompted?
Yes
No
Other
Was your drink prepared properly?
(Required)
Ice scoop used, chilled glass, ice level, flavor correct, garnishes fresh, ect.?
Please rate your drink on presentation and flavor.
(Required)
Looked great, tasted great
Looked great, tasted bad
Looked bad, tasted great
Looked bad, tasted bad
Other
How much time did it take to get your drinks?
(Required)
Less than 3 minutes
3-5 minutes
Over 5 minutes
Other
Were you proactively asked about wanting a refill? Did you get one in a timely fashion?
(Required)
Yes and yes
Yes and no
No and yes
No and no
Other
Were bartender's uniforms clean and in good repair, was the bar area clean?
(Required)
Yes
No
Other
Did the bartenders touch their face or hair without washing their hands after?
(Required)
Yes
No
Other
MANAGEMENT
Were managers acting professionally and in a generally upbeat way?
(Required)
Yes
No
Never saw a manager
Did anyone from management make visual or personal contact with your table?
(Required)
Yes
No
SERVICE
Were you greeted at your table within the first minute?
(Required)
Yes
No
Other
Did the server or bartender offer any personalized menu options or drink selections based on your preferences? If so, what were they?
(Required)
How was your server dressed? Were they in clean clothes and in uniform? What was the condition of their apron?
(Required)
Did your server or bartender automatically explain the specials and any items that were out of stock?
(Required)
Yes
No
Other
Do you remember any of the specials or what was out out of stock?
How was the server's or bartender's knowledge of the menu?
(Required)
Scale of 1-5, one being menu was treated like summer reading in grade school, five meaning the menu might as well have been written on the backs of their hands.
1
2
3
4
5
Did the server or bartender suggest appetizers?
Yes
Yes, and we ordered some
No
Other
How long before appetizers were served?
(Required)
Less than 10 minutes after ordering
Between 10-15 minutes after ordering
More than 15 minutes after ordering
Other
How quickly did the server or bartender come by to make sure you were enjoying your food?
(Required)
2 minutes or less
2-5 minutes
More than 5 minutes
Other
Was a specific dessert suggested by your server or bartender?
(Required)
Yes
Yes and we ordered some
No
Other
Please describe your dessert experience
How long did the dessert take to come out? Less than 5 minutes? More than 10? What was your order?
Did you ever feel rushed during the course of the meal?
(Required)
If so, when?
Was the check presented in a timely manner? Was it then also tendered in a timely manner?
(Required)
“Timely” means within 5 minutes. Please keep in mind we tell our servers to drop the checks at lunch so people who have limited time to eat can leave quickly.
Was the table maintained throughout meal?
(Required)
Crumbs, empty glassware, dishes were bussed at appropriate times?
Yes
No
Other
Did your server or bartender say goodbye before you left?
(Required)
Yes
No
Other
How would you describe the service overall? Was your server or bartender generally warm and friendly?
ENVIRONMENT
Was the outside of the building clean and in good repair?
(Required)
Yes
No
Other
How clean was your table when you sat down?
(Required)
On a scale of 1-5 where one is gross and 5 is squeaky clean.
1
2
3
4
5
Were walls, floors and carpets clean and free of debris?
(Required)
Yes
No
Other
Were the bathrooms fully supplied, neat and odor free?
(Required)
Did you enjoy the music?
(Required)
Any suggestions if not?
KITCHEN
Was your food served at the correct temperature?
(Required)
Yes
No
Other
Was the description and portion size of your meal what you expected?
(Required)
Yes
No
Other
Do you feel your meal was a good value?
(Required)
Priced correctly
Too expensive
I would have paid more
Other
Was your food disappointing in any way? Please let us know your favorite and least favorite item you ordered.
(Required)
Please list and evaluate all the items you ordered.
(Required)
What is one thing we excelled in?
(Required)
What is one thing we could improve upon?
(Required)
Please upload an image of your receipt
(Required)
Drop files here or
Select files
Max. file size: 128 MB, Max. files: 2.
Please write your server's name
(Required)
First name is fine
Your Name (we keep this confidential)
(Required)
First
Last
Comments
This field is for validation purposes and should be left unchanged.
