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FSFG Secret Take Out Shop
Secret Shop Form – Take Out
Intro
Thanks for being an FSFG Mystery Shopper! Please fill out with extreme detail when possible and don’t hold back. We can’t get better unless you are brutally honest.
What restaurant did you order from?
(Required)
Calle Sol Latin Café
Little Mama’s Italian
Mama Ricotta’s
Paco’s Tacos &Tequila
Midwood Smokehouse (Ballantyne, Charlotte)
Midwood Smokehouse (Birkdale, Huntersville)
Midwood Smokehouse (Central Ave, Charlotte)
Midwood Smokehouse (Cross Hill, Columbia)
Midwood Smokehouse (Park Road, Charlotte)
Midwood Smokehouse (Smoky Hollow, Raleigh)
Yafo Kitchen (Central Ave)
Yafo Kitchen (East Blvd)
Yafo Kitchen (SouthPark)
What date did you order?
(Required)
MM slash DD slash YYYY
What time did you order?
(Required)
Hours
:
Minutes
AM
PM
AM/PM
What time did you arrive to the restaurant?
(Required)
Hours
:
Minutes
AM
PM
AM/PM
Ordering
How did you order?
(Required)
Online
By Phone
In Person
How were you greeted?
(Required)
Do you recall who took your order?
(Required)
If you were put on hold, how long did it last?
(Required)
Less than 1 minute
Between 1 and 3 minutes
Longer than 3 minutes
I wasn’t on hold
Did the team member tell you how long it would be until your order was ready?
(Required)
If so, how long?
How accurate was the estimate of how long your order would take?
(Required)
Did the team member sound pleasant, upbeat, knowledgeable about the menu?
(Required)
Yes
No
Other
Was your order repeated back to you?
(Required)
Yes
No
Other
Was ordering through our website easy and straight forward?
(Required)
Was the food appetizing both in photos and in descriptions?
(Required)
Photos were great, descriptions were clear
Photos need improvement, descriptions are clear
Descriptions need improvement, photos were appetizing
Photos and descriptions both need improvement
Other
How accurate was the software at predicting when your food would be ready?
(Required)
Within a minute of estimate
Within 5 minutes
I did not get there in time to know
Exactly on time
Other
What time did you leave the restaurant with your order?
(Required)
Hours
:
Minutes
AM
PM
AM/PM
Restaurant
Were we out of any of the items you ordered, if so, which?
(Required)
Were you asked if you wanted anything additional to increase your check? Such as extra proteins, sides or desserts?
(Required)
If so, what?
Please look at our menus online before ordering. Were they clear and easy to read?
(Required)
Crystal clear
Clear enough
So so
Not very clear
Murky at best
Service
Were you greeted upon entering to pick up your food within the first minute?
(Required)
Yes
No
Other
Did you find the to-go pick up area easily?
(Required)
Yes
No
Other
Was the line to pick up your to go order running efficiently?
(Required)
Yes
No
Other
Did you have enough room in the queue?
(Required)
Yes
No
Other
Meaning did you have space in line while you waited on your food?
Was the team member handling your to go order enthusiastic, friendly and efficient?
(Required)
Yes
No
Other
Did the team member inventory your to go items with you before you paid for the order?
(Required)
Yes
No
Other
How would you describe the service overall?
(Required)
Fast and friendly
Fast but rude
Slow but friendly
Slow and rude
Middle of the road
Other
How was the staff dressed?
(Required)
Were they in clean clothes and in uniform?
Environment
Was the outside of the building clean and in good repair?
(Required)
Yes
No
Other
Was the entry clean and well lit?
(Required)
Yes
No
Other
Were walls, floors and carpets clean and free of debris?
(Required)
Yes
No
Other
How easy was our menu to find & read in the restaurant?
(Required)
1
2
3
4
5
On a scale of 1-5 where 1 is needing a translator and 5 is crystal clear
Did you enjoy the music?
(Required)
Any suggestions if not?
Kitchen
Was your food sold at the correct temperature?
(Required)
Yes
No
Other
Did you food travel well?
(Required)
Yes
No
Other
How many minutes between picking up the food and eating it elapsed?
(Required)
Do you feel your meal was a good value?
(Required)
Priced correctly
Too expensive
I would have paid more
Other
How was the food packaging?
(Required)
Did anything spill or break?
Did you receive anything additional to what you ordered in your bag?
(Required)
If so, what?
How was finding parking to pick up your meal?
(Required)
1
2
3
4
5
I did not need to park
Other
On a scale of 1 to 5 where 1 is “still looking” and 5 is “found a spot immediately”
Was your food disappointing in any way?
(Required)
Please let us know your favorite and least favorite item you ordered.
Would you recommend this restaurant based on what you ate?
(Required)
Yes
No
Other
Please list and evaluate all the items you ordered.
(Required)
What is one thing we could improve upon?
(Required)
What is one thing we excelled in?
(Required)
Please upload an image of your receipt.
Drop files here or
Select files
Max. file size: 128 MB.
Who was your contact at the company that hired you to be a mystery shopper?
Phone
This field is for validation purposes and should be left unchanged.
